Store Policy

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Shipping Policy
 

We carefully process every order to ensure your products arrive safely and on time.

• Orders are processed within 1–3 business days.

• Standard delivery usually takes 2–7 business days after the order has been shipped.

• You will receive a confirmation email with tracking information once your order ships.

• Delivery times may vary depending on your location, carrier delays, holidays, or unforeseen circumstances.
   

Returns & Refunds
 

We want you and your furry friend to be completely satisfied with your purchase.

• Returns are accepted within 30 days of delivery.

• Items must be unused, unopened, and in their original condition.

• To request a return, please contact us with your order number and reason for the return.

• Refunds will be issued to the original payment method after the returned item has been received and inspected.

• Shipping fees are non-refundable unless the item arrived damaged, defective, or was sent incorrectly.
   

Damaged or Incorrect Items
 

If your order arrives damaged or you receive the wrong item, please contact us within 7 days of delivery. Include your order number and photos of the product and packaging so we can assist you as quickly as possible.
 

Contact Us
 

Have a question about your order or our policies?

Contact us and our customer support team will be happy to help.

Thank you for choosing us to provide everything your furry best friend deserves! 🐾